IVR (Interactive Voice Response) is an automated telephony system that interacts
with callers, gathers information and routes calls to the appropriate recipient.
IVR solutions are typically intended to service high call volumes, reduce cost and
improve the customer experience. Examples of typical IVR applications are telephone
banking, credit card services, customer bookings & more. Companies also use IVR
services to extend their business hours to 24/7 operation. The use of IVR solutions
or IVR services allows callers' queries to be resolved without the need for queuing
and incurring the cost of a live agent. If callers do not find the information they
need or require further assistance, their calls are often transferred to an agent.
IVR solutions or services make for a more efficient system in which agents have
more time to deal with complex interactions. The agents do not deal with basic inquiries
that require yes/no responses or obtaining customer details.
Dove Soft, a leading IVR solutions provider helps setup your own IVR platform where
you can host your own IVR services. We understand your needs and offer customized
IVR solutions addressing your requirements and problems. We also custom develop
IVR software solutions which will empower your business to reach new horizons and
engage your customers.
Who Can Use IVR solutions?
IVR solutions can be practically implemented by any industry due to widespread advantages it delivers for the business organization. It is worth noting that industries like real estate have benefited to a great extent as they receive huge number of calls from people all over to know about their current real estate projects. We can setup the IVR system to automate the process in real estate companies. Call centers and BPO's- end to end solutions for setting up your new BPO business and managing existing ones Providers and content aggregators- intelligent solutions to deliver your content to a large audience Travel Services and Hospitality- give precise information to your customers and take your travel services to the next level Retail and Food Service- intelligent customer care service solutions for quick order, order tracking, etc.
Dove Soft has worked with a wide range of companies across different industry verticals and are capable of delivering the best of IVR solutions in a cost effective manner.
Benefits of Using IVR Solutions
- Increased FCR (first contact resolution)
- Increased customer service efficiency
- Increased agent and company efficiency
- Reduced cost on customer support
- Increased professional approach
- Increased customer satisfaction